Refund policy

Returns

We want you to love your HALT. pieces. If something is not right, you can return it within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed and in their original condition with all tags attached.

How to start a return

Get in touch through our contact page with your order number and the items you want to return. We will reply with the return address and next steps. Items sent back without first requesting a return cannot be accepted.

Return postage

The customer is responsible for the cost of return postage. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return arrives and has been inspected, we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 14 days of us receiving the item. Original shipping costs are refunded only where required by law.

Damaged or incorrect items

If your order arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with your order number and photos so we can put it right. Your statutory rights are not affected.

Exchanges

The quickest way to get a different size is to return the item you have and place a new order.